Industrial Equipment

Industrial equipment companies have long recognized the value of efficient manufacturing practices. Today's globalization brings more competition, stringent regional compliance regulations, and more diverse customer demands. Microsoft Dynamics NAV is ideal for small and midsize companies looking for an integrated solution to these challenges, one they can implement rapidly, learn and use easily, and maintain with minimal disruption to their business.

Manufacturing processes

  • Respond quickly to customer requests for quotations
  • Easily make exceptions and last-minute changes
  • Plan from the sales order, the production order, the purchase requisition, or by traditional MPS/MRP methods
  • Adjust supplier delivery schedules to take advantage of new revenue opportunities

Customer service

  • Provide fast, informed answers to customer questions
  • Pinpoint customer service needs with drill-down access to contracts, warranties, and services information
  • Accommodate preferences for service technicians and billing options
  • Manage changes in your customers' requirements at any point in the delivery cycle
  • Make exceptions and last-minute changes instantly
  • Provide efficient item substitution for out-of stock inventory

Service management

  • Register all your service items and parts, including serial numbers, contract information, component management, and bill of material (BOM) references
  • Quickly access all service level agreement information
  • Track all components of a service item and view their status

Global connections

  • Connect worldwide to your partners, customers and employees using Role Tailored Web portals
  • Send documents and data via XML-based computer-to-computer interaction

Global communications

  • Use multi-language capabilities to send quotations, invoices, and order confirmations in your customer's language
  • Present financial information in the currency of choice to partners and stakeholders
  • Print financial reports for two currencies simultaneously
  • Receive and make payments in any currency

Data sharing

  • Use multi-language capabilities to send quotations, invoices, and order confirmations in your customer's language
  • Drill down easily to detailed information from anywhere in the system

Business analysis

  • Turn your data into business critical information
  • Increase product quality
  • Better manage costs
  • Online Analytical Processing (OLAP) lets you extract, analyze, and present data from across your entire business