VP of Operations
From engineering and production to quality assurance and customer service—the role of Operations is to increase profit by getting quality product ready for market on time and to provide the best possible customer service.
Operations is comprised of many different departments, including research and development, engineering, materials, production, plant management, purchasing, warehousing, and shipping and receiving. To facilitate collaboration among departments, the Operations team needs a business management solution to provide a single source of data and platform for shared processes.
When different departments work with the same system, it helps ensure all orders are complete and filled in a timely and accurate manner. In addition, an integrated system allows companies to accommodate exceptions as smoothly as possible. And because managers have access to the same source of information, everyone is kept up-to-date on customer demand, materials shipments, and production schedules.
"My job is to bring people together to execute on our business strategy. I make sure the departments under my supervision have what they need, when they need it. I'm a problem-solver, and my motto is 'There's no time like the present to address problems.' Every day, I meet with warehouse, production, purchasing, materials, and shipping and receiving managers to review sales order reports and address any concerns. It's up to me to discover potential issues—such as exceptions and unusually large orders—and coordinate a cohesive response through discussion, prioritization, and planning. I also try to spend some time on the factory floor, checking in with the machine operators and the shop floor manager."
